A recent article in Medscape, “Malpractice Case: Are You Sure the Patient Received the Test Results” discusses the complexity of large medical practices and the reality that in today's specialized environment, patients see multiple providers. The article makes the very valid point that this situation leads to the potential for results not being communicated to both the patient and all practitioners treating the patient. This can be especially problematic when patients miss appointments at which results normally would be discussed and there is not an aggressive attempt to alert the patient to problematic results.
- “Any delay in giving patients results increases the chances that the patient will not get the information
- A fail-safe plan is needed to alert the patient of any test results
- Office staff members should keep track of when they call patients, how often they called and whether they actually spoke with the patient”
Also, don't forget to stay connected and join our Quality Lab Group on LinkedIn!